Privacy Policy: How We Collect and Protect Your Data
Last updated: 27 August 2026
At Casino Features Guide (operating at casinofeaturesguide.com), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal data we collect, why we collect it, how we use and safeguard it, and what rights you have in relation to it.
Who We Are
Casino Features Guide is an online casino information and entertainment service available to users in Australia. We operate in accordance with applicable data protection and privacy laws, including the Australian Privacy Act 1988 and the Privacy Principles under it. In this Policy, "we", "us" and "our" refer to Casino Features Guide, and "you" refers to any visitor or registered user of our website.
Eligibility
Our services are available only to persons aged 18 years or older. By using this website, you confirm that you are at least 18 years of age. We do not knowingly collect personal information from anyone under 18.
What Personal Information We Collect
Depending on how you use the site, we may collect:
- Information you provide to us, such as your name, email address, date of birth (for age verification), username and password, and any messages you send to us.
- Information collected automatically, such as your IP address, browser type, device information, pages visited, time spent on the site and referral source.
- Account and transaction-related information, where applicable, including deposit and betting history. Please note that we do not accept credit cards or digital currencies for deposits or betting, and we do not offer in-play betting to players in Australia.
Legal Basis for Processing
We process your personal information on one or more of the following bases:
- Consent — where you have expressly agreed, for example when accepting cookies or subscribing to communications.
- Contract — where processing is necessary to provide you with our services, such as maintaining your account.
- Legal obligation — where we must comply with applicable gambling, anti-money-laundering and privacy laws.
- Legitimate interests — where processing is necessary to operate and secure our website and to improve our services.
How We Use Your Information
We use your personal information to:
- Provide, maintain and improve our services;
- Verify your age and identity;
- Respond to your enquiries and support requests;
- Ensure the security and integrity of the website;
- Comply with legal and regulatory obligations;
- Send you service-related communications and, where you have opted in, promotional messages.
We do not sell your personal information to third parties.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to keep the site functioning properly, remember your preferences and understand how the site is used. You can manage or delete cookies through your browser settings at any time. Where required, we will ask for your consent before placing non-essential cookies on your device.
Disclosure of Information
We may share your personal information only with:
- Service providers who assist us in operating the website, under strict confidentiality obligations;
- Regulators, licensing authorities or law enforcement bodies where required by law.
Data Security
We apply appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, disclosure or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the following rights in relation to your personal information:
- Access — request a copy of the personal information we hold about you;
- Correction — ask us to correct inaccurate or incomplete information;
- Erasure — request deletion of your personal information where we are not required to retain it by law;
- Withdrawal of consent — withdraw your consent to processing based on consent at any time;
- Complaint — lodge a complaint if you believe we have mishandled your information.
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and may ask for information to verify your identity before acting on your request.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy, including any legal, accounting or regulatory requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "Last updated" date. Continued use of the website after changes are published constitutes acceptance of the updated Policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected].