Contact Us — Corrections, Editorial Questions, Partnerships
How to Reach Us
You can contact the team at Casino Features Guide by email at [email protected]. This is the only channel we use for correspondence, and it covers everything from corrections and feedback to business enquiries.
What to Write to Us About
Corrections and updates to our content. If you’ve spotted an error in one of our reviews, guides, or bonus listings — an outdated promotion, an incorrect term, or a wagering requirement that no longer matches what an operator offers — let us know. Please include a link to the page in question and, where possible, the source of the correct information. We aim to review every correction request and update the affected page within five business days.
Editorial questions. If you have questions about how we evaluate casinos, structure our ratings, or select the operators we cover, write to us. We’re happy to explain our review criteria and editorial standards.
Partnerships and advertising. Commercial enquiries, content collaborations, and media requests should also go to [email protected]. Please note that any affiliate relationship we enter into must be properly disclosed on the site — we do not publish undisclosed promotional links, and we will not consider proposals that require us to hide the commercial nature of a link or recommendation.
Response Times
We read every message and reply to genuine enquiries, usually within two business days. If your request requires research or verification — for example, a correction that needs checking against an operator’s current terms — it may take longer, but we’ll confirm receipt and keep you posted.
A few things that help us respond faster:
- Use a clear subject line describing your enquiry
- Include page URLs when reporting a correction
- For partnership requests, tell us who you are and what you represent
Gambling Support Is Handled Elsewhere
Casino Features Guide is not a support service. If gambling is causing you financial, emotional, or personal harm, please don’t write to us about it — we are an information resource and cannot provide counselling or assistance. Instead, contact Gambling Help Online (available 24/7 via phone and live chat) or a comparable support service in your state or territory.
For details of the tools, resources, and help services available to Australian players, please see our Responsible Gambling page.
Before You Write
Please note that we are an independent information website. We do not operate any gambling service, hold player accounts, or process deposits or withdrawals. Enquiries about your account, payments, or verification at a specific casino should be directed to that casino’s own customer support team.
Page last updated: 27 August 2026